Continuity and data maintenance
Clarify who maintains the system and how changes are handled.
Get in touchDurationDefined after scoping
FormatScope to discuss
Scope and terms to discuss
The question
A running system needs named owners for incidents, documentation and evolving business definitions. The required support depends on those responsibilities.
Possible scope
- Identify recurring maintenance and known reliability gaps
- Define the intake and prioritization of changes
- Agree responsibilities, capacity and response expectations separately
Before starting
- Context
Describe the decision, observed problem and constraints.
- Conditions
Establish access, responsibilities, expected deliverables and acceptance criteria. Availability, timing, price and support need to be agreed before any engagement.
Limits to discuss
- This page describes an area of work, not a fixed offer or a commitment to availability.